The latest from TMS Insight Data Capture http://www.tmsinsight.com PTS v4.0 has now passed beta and installation of the final version is going ahead at our test sites, including Worthing Hospital where installation is about to complete. As some of you are aware we have begun contacting all of our users with a presentation detailing the changes and improvements to the system and details of a discounted installation and training day. However as always if you wish to install the system yourself we will be making the update available free of charge to those of you with a valid support contract. Check back here in the coming days when the Prescription Tracking System section of tmsinsight.com will have been relaunched as an exploration of version 4.0. http://www.tmsinsight.com/News.aspx?URN=24 The results are in! Thank you to everyone that took part; over 50% of you responded which we're extremely happy with and we think gives us a very good indication of how we are performing. Just a short summary here with the full results soon to be available for download via the forum. Value for Money: 12.5% Excellent | 38% Good | 40.5% Satisfactory Ease of Contacting TMS: 28% Excellent | 44% Good | 22% Satisfactory Resolution time-scales: 12.5% Excellent | 38% Good | 31% Satisfactory Client Area: 90.5% feel this is a good development, with 60% using it for Support 84% of those using the Client Area thought it very easy to use with more than 90% thinking resolution times were satisfactory or better.Interestingly, only 44% of you were aware of our free phone number for support (0800 0217572). 63% of all of our users would be happy to pay more for their support if it included one days on-site support; 62% would be happy to pay an additional £350 with 14% willing to pay £400. Overall, satisfaction came out at nearly 7 out of 10. Not bad but definitely room for improvement. Following the survey we will be introducing some improvements and amendments to the service and to our contracts. Watch this space! http://www.tmsinsight.com/News.aspx?URN=23 Development of the latest version of TMS Insight's Prescription Tracking System is nearing completion. 3 or 4 lucky customers will be contacted during June to start beta testing and once this is completed we will be contacting all of our PTS users (65+) with a valid support contract to arrange their upgrade.The new version sports a brand new look and incorporates many of your suggestions over the past few years. The website will soon be updated to reflect the new version and give you a flavour of what PTS could now bring to your pharmacy. http://www.tmsinsight.com/News.aspx?URN=17 As alluded to previously, the long awaited update to the veteran Comms 5 software has been released, and is available now in the Downloads and Updates section. We're also lifting the lid on the two major new features for the first time and they are: Automatic posting of your scanner data to Clarity or other remote database no matter where you are, and without even opening your web browser Support for USB cable based scanner downloading, meaning no more Infrared adapters (for most of you) Of course, these are in addition to these previously announced improvements: Numerous bug and stability fixes Improved support for newer versions of Windows Runs quietly in the background Support for newer barcode readers and cradles What are you waiting for? Those of you still using Comms 5 head over to the Downloads and Updates page and download your copy now. http://www.tmsinsight.com/News.aspx?URN=22 Those of you using Clarity, Insight 20/20 or one of the myriad of our bespoke systems out there will be able to download TMS Comms 6 starting next week, marking the overdue retirement of our Comms 5 software. TMS Comms is the software used to download data from barcode scanners for our activity analysis software. Features and improvements in Comms 6: Numerous bug and stability fixes Improved support for newer versions of Windows Runs quietly in the background - no more configuration with each usage Support for newer barcode readers and cradles The software will be uploaded to the clients area and will be freely available to anybody with a running support contract. Stay tuned for more information at the time of release. http://www.tmsinsight.com/News.aspx?URN=21 Since the launch of the Client's area nine months ago the most requested feature was by far the ability to receive SMS alerts when a support ticket was progressed. Today we are happy to announce the feature has gone live, and in the few hours since launch it has a 100% take-up rate. Please remember to add your mobile number here before using it. For the interested among you, since going live last June the Client's area now handles over 14% of all of our support correspondence (and rising) and 30 of our clients are believed to use it exclusively. To see what the fuss is about log in via the tool on the right, or see this page for help. http://www.tmsinsight.com/News.aspx?URN=20 TMS Insight's Hotel Services System is being rewritten (and rebranded and renamed!). Due to overwhelmingly positive feedback from our latest products we are moving more of our data capture solutions to web-based platforms, and the new HSS is no exception. This means we can offer all of the current systems cleaning contract management and evaluation functionality with a much more user friendly interface, and of course on an inherently networkable platform. This new product will be offered free of charge to current HSS support contract holders, with pricing for new customers TBA. Coming in Spring 2010. http://www.tmsinsight.com/News.aspx?URN=16 In response to feedback and commentary, the following changes have been made to the clients area: All of our contacts have now been registered automatically and new contacts no longer need to register at all (more info at the How do I register page.) You can now view tickets that have been resolved (for reference etc.) You can now request new tickets directly from the clients area You can now close/resolve tickets yourself Internet Explorer 6 now supported (although limited) We hope you enjoy this update and the newer ones as they go live (such as further improvements to our IE6 support) and would like to thank our users whose feedback got us here and our users in general for taking so well to the client's area. If you would like to suggest something new for a later update please feel free to do so in the forum. http://www.tmsinsight.com/News.aspx?URN=15